All US orders are shipped via USPS or UPS. Once your order has shipped you will receive a tracking number via email.

Most orders should arrive in 3-8 business days once shipped. I do not have control once the package leaves my possession. If you have questions or concerns with an order please contact me.

International shipping is available to select countries. If you have issues while placing an order, please contact me.

to see what I'm surrently dyeing + shipping please visit our shop calendar.

⋒ pre-order collections will ship in 6-8 weeks once collection is closed.

⋒ dyed-to-order skeins will ship in 2-3 weeks.

⋒ in-stock orders will ship within 1 week of placing your order.

Yarn club and dyed-to-order (preorder) sales are final.

Please let me know right away if for any reason you are unhappy with your purchase-

If it has been damaged, received the wrong item(s), or are missing an item. I will do my best to resolve the issue in a timely manner.

Items must be returned within 7 days of receiving the package and returned in its original state to be eligible for a refund.

*If the yarn has been caked or unwound, a refund will not be given.

You (the buyer) will be responsible for shipping costs, since shipping costs are non-refundable. 

If you have additional questions or concerns, contact me and I will get back to you as soon as I can.

All of our yarn base information can be found here.

Our superwash merino bases can be washed by hand or machine. I personally prefer to hand-wash to avoid any risk of damaging/ felting the yarn.

Our non-superwash merino bases should always be gently hand-washed.

When drying- lay flat in indirect sunlight.

Most dyes are notorious for sticking around (pinks, purples, reds, blacks, blues) and should not stain/ transfer to other fibers when washed in cold water.

*We do our best to knock off any excess dye during the fiber's final cold water rinse

If using multiple colors for a project it is best to swatch with both colors and soak to make sure there will be no color transfer within colors.

⋆˙⟡Avoid warm water when washing hand-dyed fiber to minimize any possible transfer.

⋆˙⟡When working multi-skein projects, it's best to alternate skeins to avoid any color pooling.

⋆˙⟡Due to the nature of hand dyeing there is a chance that multiple skeins will be slightly different. I will always do my absolute best to match dye lots in orders of 2+ skeins.

Depending on order volume a collection pre-order/ custom order can take up to 8 weeks to ship after purchasing is closed.

I strive to complete orders ASAP but due to the nature of a one woman show I cannot guarantee a specific time window.

I will provide collection/ custom production timelines on Instagram + shop calendar + you will receive an email as soon as your order ships.

Interested in a trunk show or carrying our yarn at your LYS? fill out our contact form or email us at hello@superglofiber.com.

we offer an anti-fat tax discount via our GLOBACK discount - see the link for all details.